Frequently Asked Questions

All products sold by Peptory Labs are intended strictly for laboratory research, analytical, and educational purposes only. They are not for human consumption, medical use, veterinary use, or household use.

No. Our products are sold strictly for laboratory research purposes only and are not intended for human consumption of any kind.

“Research use only” means the product is supplied only for lawful laboratory, research, and analytical use. It is not sold as a drug, food, supplement, cosmetic, or medical product.

No. Because these products are sold strictly for laboratory research use only, no claim is made regarding any specific research outcome, application, or result.

We place a strong emphasis on product quality and batch consistency. Products are sourced and handled with research standards in mind, and select batches may be supported by analytical testing documentation such as purity testing and identity verification.

When available, batch-specific documentation may be provided or made available upon request. COA availability can vary by product and batch.

Most orders are processed within 1–2 business days after payment is received, excluding weekends and holidays. Processing times may be longer during periods of high order volume.

Tracking information is typically sent once your order has been processed and a shipping label has been created. If you do not see your tracking email, please check your spam or promotions folder first.

Delivery times depend on the shipping method selected and the carrier’s performance. Once shipped, most domestic orders arrive within a few business days, but carrier delays can occur and are outside our control.

We may offer free shipping promotions on qualifying orders. If a free shipping threshold is active, it will be displayed clearly on the website at checkout or in promotional messaging.

Shipping availability may vary based on destination, carrier limitations, and internal policies. Please review checkout options or contact us before ordering if you have questions about a specific shipping destination.

Please first review the tracking information provided in your shipping confirmation email. If the tracking has not updated for an extended period or the package appears stalled, contact us and we will help review the shipment status.

Please contact us as soon as possible. If the order has not yet shipped, we may be able to correct the address. If the order has already been shipped, we may be limited by the carrier’s policies.

If your package arrives damaged, contact us promptly and include your order number, photos of the package, and photos of the item(s). We review damage claims on a case-by-case basis.

Please first check around your delivery location, with household members, and with neighbors. If the package is still missing, contact the carrier and then reach out to us so we can help review the situation.

If you receive the wrong item, a missing item, or believe there is an issue with your order, contact us promptly with your order number and a clear description of the problem. We will review and respond as quickly as possible.

If your order has not yet been processed, we may be able to help with changes. Once fulfillment begins, modifications may not be possible.

Orders may only be canceled before they are processed or shipped. Once an order has entered fulfillment, cancellation may no longer be possible.

Because of the specialized nature of research materials, return eligibility may be limited. Unopened, unused items may be considered only in approved situations and must comply with our return policy.

Certain products or categories may be considered final sale due to product sensitivity, handling requirements, and quality-control standards. Please review our Refund and Return Policy for full details.

Refund eligibility depends on the circumstances and the condition of the item. Approved refunds, if applicable, are generally issued back to the original payment method according to our policy.

Yes. If you have questions about an order, shipping, or general product documentation, you can contact our support team through the contact form or support email listed on the site.